| Wednesday, November 2, 2022 | ||
| 11:00 AM - 5:00 PM | NEIRA Registration & Refreshments | |
| 1:15 PM - 2:45 PM | Conference Kickoff & Opening Speaker: Building Brand Loyalty, Customer Obsession & Memorable Experiences Presented by: Johnny Cupcakes, Founder of Johnny Cupcakes With each new launch, the hysteria around the ‘Johnny Cupcakes’ brand continues to conquer the globe. The reactions range from 10-block-long queues of fans anxiously waiting for the shop to open, to super-fan Cupcake tattoos—yes, permanent ones. In this awe-inducing presentation, Johnny will educate you on how you too can create a wave of word-of-mouth marketing, loyalty, and obsession around your products, service or organization—and within your team—through the power of experiential branding. |
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| 2:45 PM - 3:00 PM | Break | |
| 3:00 PM - 4:00 PM | General Session Speaker 2: It’s as simple as ABC: Alignment, Belonging & ClarityPresented by Stefan Wissenbach, Founder, Engagement Multiplier These three elements form the heart of an engaged organization. The results attendees can achieve with the framework and resources Stefan will provide include increasing staff engagement and satisfaction, improving retention, and building a thriving, purposeful and positive culture that is evident to guests, sought after by candidates, and cherished by employees. |
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| 4:15 PM - 5:30 PM | Member Round Table Discussions (Lodging Properties Only) | |
| 6:00 PM | Reception & Awards Dinner | |
| Thursday, November 3, 2022 | ||
| 7:00 AM - 8:15 AM | Breakfast | |
| 8:00 AM - 12:00 PM | NEIRA Registration Open | |
| 8:30 AM - 9:15 AM | Concurrent Session I
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| 9:30 AM - 10:15 AM | Concurrent Session II
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| 10:30 AM - 12:05 PM | Micro Learning Sessions with Sponsors | |
| 12:15 PM - 1:30 PM | Lunch | |
| 1:30 PM - 3:45 PM | Dessert & Sponsor Trade Show | |
| 4:00 PM - 6:00 PM | Leisure Time | On Your Own |
| 6:15 PM | Cocktail Reception | |
| 7:00 PM | NEIRA Dinner: Theme Night – The Queen’s Ball: A Bridgerton Experience As guests at this delightful soirée, you will be transported to 1813 London to take part in the most coveted ball of the season. Costumes or formal wear are encouraged. |
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| Friday, November 4, 2022 | ||
| 7:30 AM - 8:30 AM | Breakfast | |
| 8:45 AM - 9:30 AM | General Session: 2023 Hospitality Insights & Trends Presented by Andrew Freeman, Founder, AF&CO + Co-Founder, Carbonate and Candace MacDonald, Co-Founder & Managing Director, Carbonate Now in its fifteenth edition, the annual hospitality trends report produced by af&co. and Carbonate has become an industry standard, with insights featured in an array of publications including The New York Times, Forbes, Better Homes & Gardens and Nation's Restaurant News. Touching on many different facets of the industry including food, beverage, hotels, marketing and design, the report is intended to serve as an industry guide for the coming year. Andrew Freeman and Candace MacDonald will share the findings in the 2023 report, giving NEIRA attendees a sneak peek of what we'll be eating, drinking, and how we'll be traveling in the year ahead. |
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| 9:45 AM - 10:45 AM | General Session Patti Simpson, Chief People Officer, Union Square Hospitality Group |
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