The following presenters have confirmed their participation in the 2021 NEIRA Annual Conference. Additional presenters will be added to the program and their bios will be listed below once available. Please check back for updates!
Anna Blount Anna Blount is Longwoods’ first Director of Research Services, where she manages client relationships and provides project oversight. With over fifteen years’ experience in market research, Anna develops, implements, and supports quantitative and qualitative research projects; focusing on visitation, resident sentiment, and ROI/image studies, as well as geolocation data. She is currently a Travel & Tourism Research Association (TTRA) International board member.
Before joining Longwoods, she was the Director of Market Research for MMGY Global, a leading integrated travel and hospitality marketing agency. While there she led the agency’s signature Portrait of American Travelers® syndicated research project for six years. Before that, she worked for seven years in the Market Research department of Publix Super Markets, a Fortune 100 company.
Anna earned her Bachelor’s degree at the University of South Florida (Tampa, FL) and completed Master’s degrees at the University College London and the University of Westminster (London, UK). Website
Rich Brooks Rich Brooks is founder and president of flyte new media, a digital agency in Portland, Maine, that’s been in business for over 22 years. He is a nationally recognized speaker on entrepreneurship, digital marketing, and social media.
He founded The Agents of Change, an annual conference and weekly podcast that focuses on search, social & mobile marketing. He recently co-founded Fast Forward Maine, a podcast and workshop series for growing Maine businesses.
Rich is the author of The Lead Machine: The Small Business Guide to Digital Marketing, a popular and well-received book that helps entrepreneurs and marketers reach more of their ideal customers online.
He has appeared in Inc. Magazine, The Huffington Post, FastCompany.com, CNN.com, the Social Media Examiner, and many other news sources for stories on digital marketing.
He is also the “tech guru” on the evening news show, 207, which airs on the NBC affiliates in Maine.
Mark Scharenbroich Keynote speaker, Mark Sharon-brock wrote an award-winning book on connecting, entitled: Nice Bike – Making Meaningful Connections on the Road of Life.
Mark has spent his career working in both education and business discovering how some of the best organizations and industry leaders build a culture that encourages personal and professional growth.
Mark is a native of Minnesota, is an Emmy award-winner, Hall of Fame speaker and award winning filmmaker. He is a Scorpio, enjoys longs walks on the beach, bacon and beekeeping. Website
Dr. Bryan K. Williams, D.M Dr. Bryan K. Williams is a keynote speaker, consultant, and author, who is a noted authority on service excellence and leadership effectiveness. His passion is to serve others so they may better serve the world. Over the past several years, Bryan has provided training and consulting expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Luxury Hotels. His work with clients has taken him throughout North America, Europe, Asia, Africa, Mexico, and the Caribbean.
Bryan’s keynote speeches and seminars have helped organizations create a memorable service experience for their customers. He is a high-energy, dynamic speaker, who educates and inspires professionals to be consistently exceptional. Bryan is the founder of the BW Leadership Academy, creator of BWTV Online Learning and also the best-selling author of four books – Engaging Service, Work Like You Own It, How to Serve a VIP, and Lift Me Higher.
Prior to this current venture, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for ten years. In his last role, he was the Global Corporate Director of Training & Organizational Effectiveness. Before his corporate assignment, he held over 17 roles with the Ritz-Carlton, beginning as a busboy at The Ritz-Carlton, St. Thomas.
Dr. Williams has earned degrees in Business Administration, Hotel/Restaurant Management, Adult Education, and a Doctor of Management in Organizational Leadership.
Bryan was a member of the Board of Examiners for the Baldrige Performance Excellence Program. The Baldrige program administers the Malcolm Baldrige National Quality Award which is the highest recognition that a U.S. organization can achieve for performance excellence. It is awarded annually by the President of the United States to businesses from all sectors.
Bryan lives with his wife and two children in the Washington DC Metro Area. Website | YouTube